Results


Interact measures the impact of its training by assessing the Work Behaviors of employees and leaders at several points. The design format could be pictorially represented in the following way:

 

A measure is taken before the training (x) begins, immediately after the training ends and several times thereafter. The purpose of taking a pre-measure is to establish a baseline against which future measures can be statistically compared. Multiple post-measures provide data immediately following training to assess the short-term impact and at key points in the future to measure long-term skill maintenance.

Research Measures

Interact is committed to measuring whether training leads to actual behavior change in the work environment. In order to assess a person's Work Behaviors, the people who work with the person are asked how he or she handles a wide range of specific problem situations. These surveys use 360° feedback technology to assess behavior change. The questions are behaviorally anchored and focus on skills that will make a difference in the workplace.

The Work Behaviors are outcome measures. They are affected by a variety of training processes that can be measured using their own as in-process measures. Interact uses the following in-process measures to assess the training process: Participants' understanding of the skills (measured using traditional paper-and-pencil test); their ability to perform the skills (tested in fron ot a video camera); and their motivation  to use the skills (measured in a self-report survey). These in-process measures allow Interact to fine-tune its training and pinpoint implementation problems.